5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of continuing excellent control procedures.
Security guard businesses are unlike any seller that a property manager usually hires. If you hire a painter, then you can see whether they do their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it’s important to implement a method of verification and quality control to make sure that issues associated with the deficiency of performing these jobs do not begin to occur.
In this article we will discuss five (5) easy steps to improving your safety guard service and attaining what you picture as your perfect construction security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and ask yourself does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to screen if the guard is a fantastic match for your house is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue will tell you a lot about what to expect from this shield and it gives you a chance to ask a different shield if you think that it is essential.
Assess Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces each shield to the business itself, in many circumstances the guard’s orientation to his delegated property is not as complete. We predict the orientation for the delegated property”Website Specific Training”. Learn What your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
Determine the response to each of these questions and be certain that they match what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and your website special training to get an understanding of what goes on preparing a shield to work at your premises.
Guard supervision is among the more important factors of very good security guard service. When security businesses provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their work is not significant and they begin to see themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your premises. These tracking systems allow the security guard business to track the time and log the activity of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the safety guard provider provides a method of making certain that each guard is secure and alert. By having guards check-in regularly together with the safety guard business, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is happening with your safety while you are not there. Through these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to make sure that they know their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser is not really a security guard business. If so, your audit is sure to turn up issues with your current security guard business.